How can I find my Bike ID and Frame number?

You can find the Frame ID at the bottom bracket of the frame under main chain wheel.It is also available on a tag attached to the frame. Please keep this safe. You will need this to secure insurance services.

Where can I find the user manual?

You can download the user manual from this link.

Is there any daily maintenance required?

While the Forenz is designed for low maintenance and doesn't demand special attention, following our suggestions below can certainly contribute to keeping your e-bike in optimal condition.Inspection: Regular inspections help identify potential mechanical issues. We recommend performing the following checks routinely:Verify the functionality of your brakes.Ensure the proper functionality of your lights.Check tire pressure.Additionally, after an intense ride, such as on muddy roads, in heavy rain, or covering long distances, consider the following:Cleaning: Regular cleaning enhances your bike's appearance and extends its lifespan, especially following challenging rides. Avoid using a high-pressure water jet to prevent potential damage to the bike's bearings and electronic components.Lubrication: Periodically lubricate the chains and shifter for smooth operation.

How much range can the battery cover after a full charge?

The 7Ah battery demonstrates a range of up to 40kms, as per test outcomes. The 10Ah variant can cover distances of up to 80kms, based on test outcomes. Actual performance is subject to various external factors, such as temperature, road conditions, and weight load.

What is the battery life of Forenz?

Equipped with Panasonic cells, our e-bikes maintain optimal performance even after 800 full charge-depletion cycles when properly cared for. The longevity of the battery is significantly influenced by your maintenance practices, and we've curated a guide on this subject.

Does the battery drain off, if kept idle and not charged for some time?

When not in use for more than a month, it is recommended to charge the battery to 100% before use.

Which payment methods does EZWLZ accept?

We accept all major credit cards, Klarna and iDEAL.

Why can't I use Klarna payment?

Klarna payments are welcome from customers in the following countries: Netherlands, Belgium, and Luxembourg. If you encounter any issues, please reach out to Klarna customer support or contact us at support@ezwlz.com for assistance.

What to do if my payment failed?

If your payment was unsuccessful, please follow these steps:Ensure your card has sufficient funds.Verify your internet connection and refresh the page.Reach out to your card-issuing bank for assistance.For additional support, feel free to contact us at support@ezwlz.com.

Can I change my order?

We can only modify orders that have not undergone processing for shipping. Once your order reaches the status of "preparing for shipping," "shipping," or "delivered," we are unable to accommodate any edits. If you need to make changes, kindly contact our support team through the helpdesk FSNplus.

What is the status of my order?

After placing your order, expect a confirmation email for tracking. Once shipped, you'll receive another email detailing the expected delivery date and providing a tracking link (if applicable based on the chosen delivery method).

We currently ship in the Netherlands, Belgium & Luxembourg. For shipping outside of these countries, please reach out to our support through our helpdesk.

Do EZWLZ e-bikes come with locks?

We highly recommend purchasing an additional reliable bike lock to enhance the security of your beloved e-bike. All EZWLZ e-bikes come with a 4-digit password lock of the display.

Which locks do you recommend?

We recommend ART 2 or ART 3 rated eBike locks for your peace of mind and requirement by the insurance providers.

How can I purchase mudguards and a kickstand for the Forenz?

Mudguards and a kickstand for the Forenz are complimentary and automatically included in your package at no extra cost. This is our way of expressing gratitude to our valued customers.

Motor response is not sufficient or the maximum speed is too low

Cause:Low battery voltageError with the Pedal assist sensorFaulty/failed controllerCorrective Action:Recharge or replace the battery as applicableReplace the pedal assist sensorReplace the controller

Low mileage on a single charge

CauseLow tire pressureImproper brake adjustmentInadequate charge or a faulty chargerDamaged or exposed battery. Frequent braking, starting, and overloadingCorrective ActionInflate the tire with the recommended pressure (mentioned on the sidewall of the tyre)Check for proper brake adjustmentCharge if the battery is adequately charged or replace the chargerReplace the batteryPractice gentle riding

The battery does not charge when connected to the battery charger

CauseThe charger connection is loose or damagedThe charging pin is not inserted properlyCorrective ActionCheck for loose contacts in the charger pin or replace the chargerInsert the charging pin properly

Turned ON, no response, no display

CauseBattery dischargedCorrective ActionRecharge the Battery. Ensure the charger LED light turns Green. Do not check the HMI status as the only conformation.

Display ON, Battery Indication OK, No response to Pedalling

CauseBrake lever(s) or Display faultyCorrective ActionCheck & Replace

Pedal assist mode not functional

CauseFaulty Pedal SensorCorrective ActionCheck & Replace

1 or 2 or upto 5 driving modes are not functional

CauseFaulty DisplayFaulty ControllerCorrective ActionCheck & Replace the DisplayCheck & Replace the Controller

Battery Not Charging, Indication is On

CauseNo Charging voltage to BatteryCorrective ActionInsert Charging Pin properly. If the problem persists, contact customer care.

Battery Not Charging, No Charging Indication

CauseCharger Plug (Input) defective, or Charger defectiveCorrective ActionInsert Charger Plug properly. If the problem persists, contact customer care.

Why should I choose EZWLZ?

EZWLZ e-bikes offer precision performance via a high-precision magnetic sensor, effortless riding even without power, full EN15194 regulatory compliance, and compatibility with a wide range of accessories. Components include a Yamaha motor, Shimano cassette, KMC chains, and Panasonic cells. All bikes come with a 2-year warranty and a 5-year warranty on the frame and front fork. Most bike shops can service the components, and Panasonic-cell batteries guarantee over 800 charging cycles without performance decline.

How can I find my Bike ID and Frame number?

The Frame ID can be found at the bottom bracket of the frame under the main chain wheel. It is also available on a tag attached to the frame. Keep this safe, as you will need it to secure insurance services.

Which frame size should I choose?

The fully adjustable seat and handlebar, along with frame sizes of 51 cm and 53 cm, make EZWLZ bikes suitable for riders with heights ranging from 160 cm to 195 cm. Individual body proportions can also play a role. If uncertain, contact support@ezwlz.com for assistance.

Why is an electric bike a good alternative?

With an electric bike you arrive at your destination relaxed and without a sweaty back. Traffic jams, full trains, buses, and trams are no longer a concern. You arrive on time and worry-free, ready to take on any challenge.

What is the cost of riding an electric bike?

The cost of riding an EZWLZ e-bike is extremely low. The smaller battery (50km range) charges for approximately €0.06, which equals roughly €0.001 per km — or €1 per 1000 km. This is at least 200 times cheaper than car fuel costs or public transport.

What are the advantages and disadvantages of different motor positions on an electric bike?

EZWLZ commuter models use a rear wheel motor from Yamaha. Rear wheel motors offer a strong pushing ride feel, good traction when accelerating, quiet and low-maintenance operation, and smooth riding without assistance — just like a regular bike. The main disadvantage is that removing the wheel in case of a flat tire is more difficult compared to front wheel motors.

How much do EZWLZ e-bikes weigh?

EZWLZ commuter models are light and weigh around 22 kg. The rear motor weighs 3–4 kg on average, making these bikes lighter than mid-drive motor alternatives which can weigh up to 35 kg.

Where can I take my EZWLZ e-bike for service or inspection?

Servicing is possible at most local bike shops thanks to the widely available standard components. For issues with the motor, battery, display, sensor, light, or controller, contact support@ezwlz.com. EZWLZ will help diagnose the problem, dispatch replacement parts with a video installation guide, and cover installation costs during the warranty period.

Is there any daily maintenance required for the Forenz?

The Forenz is designed for low maintenance. Recommended routine checks include verifying brake functionality, checking lights, and monitoring tire pressure. After intense rides, clean the bike without a high-pressure water jet and lubricate the chain and shifter periodically.

How much range can the battery cover after a full charge?

The 7Ah battery provides a range of up to 40 km, and the 10Ah variant can cover up to 80 km based on test outcomes. Actual performance depends on external factors such as temperature, road conditions, and weight load.

What is the battery life of the Forenz?

Equipped with Panasonic cells, the Forenz maintains optimal performance even after 800 full charge-depletion cycles when properly maintained.

Does the battery drain if kept idle and not charged for some time?

When not in use for more than a month, it is recommended to charge the battery to 100% before use.

Which payment methods does EZWLZ accept?

EZWLZ accepts all major credit cards, Klarna, and iDEAL.

Why can't I use Klarna payment?

Klarna payments are available to customers in the Netherlands, Belgium, and Luxembourg. For issues, contact Klarna customer support or reach out to EZWLZ at support@ezwlz.com.

Can I change my order?

Orders can only be modified before they have been processed for shipping. Once the status reaches preparing for shipping, shipping, or delivered, no edits can be made. Contact the support team through the helpdesk FSNplus to request changes.

Where does EZWLZ ship?

EZWLZ currently ships to the Netherlands, Belgium, and Luxembourg. For shipping outside these countries, contact the support team directly.

Do EZWLZ e-bikes come with locks?

All EZWLZ e-bikes come with a 4-digit password lock on the display. An additional high-quality bike lock is strongly recommended for enhanced security.

Which bike locks do you recommend?

EZWLZ recommends ART 2 or ART 3 rated e-bike locks, which also meet the requirements of most insurance providers.

How can I purchase mudguards and a kickstand for the Forenz?

Mudguards and a kickstand are complimentary and automatically included in the package at no extra cost.

FAQs – EZWLZ Elektrische Fiets

FAQ

Forenz will be your faithful friend for a long time. Learn how to take care of it. We are always available to make sure your every ride are Rewarding Journeys.

General

Choosing EZWLZ

Deciding whether to invest in an EZWLZ e-bike is entirely your choice, but we want to make that decision easier by highlighting a few key features:

Precision Performance: Our e-bikes boast a high-precision magnetic sensor, transforming your every movement into seamless motor power. The result is an incredibly smooth and almost addictive riding experience.

Effortless Riding: Even when the power is off, our e-bikes maintain a smooth ride akin to a regular bike, sans any additional friction.

Regulatory Compliance: All our e-bikes adhere to the EN15194 regulation, equipped with street-legal lights and reflectors.

Effortless Riding: Even when the power is off, our e-bikes maintain a smooth ride akin to a regular bike, sans any additional friction.

Regulatory Compliance: All our e-bikes adhere to the EN15194 regulation, equipped with street-legal lights and reflectors.

Versatility: Compatible with a wide range of accessories available in the market.

Durable Build: Featuring Yamaho motor, Shimano cassette, KMC chains, and Panasonic cells, ensuring a hassle-free ride for thousands of kilometers.

Customer-Centric Approach: Our commitment extends beyond providing an exceptional riding experience. We offer a 2-year warranty on all e-bikes, with a 5-year warranty on the frame and front fork. In the unlikely event of an issue, we promptly dispatch brand-new spare parts within the warranty period.

Responsive Support: Questions or concerns? Reach out to our customer support team at support@ezwlz.com. We pride ourselves on quick and efficient responses.

Service Accessibility: Most bike shops can service the components. With a focus on standard bicycle parts, servicing is convenient and readily available.

Battery Longevity: Integrated batteries with Panasonic cells guarantee over 800 charging cycles without any performance decline. Even after the 2-year warranty, you can purchase new batteries directly from us.

Should you have any lingering questions, feel free to contact us at support@ezwlz.com. We're here to ensure your e-biking experience is nothing short of exceptional.

We've simplified the decision-making process for you. The fully adjustable seat and handlebar, along with a frame size of 51 cms and 53 cms, make our bike suitable for riders with heights ranging from 160 cms to 195 cms.

It's important to note that the suggested rider height is a reference, and individual body proportions can also play a role in choosing the right frame size. If you're uncertain about the size selection, feel free to reach out to us at support@ezwlz.com for assistance.

With an electric bike you arrive at your destination relaxed. Because of the support, you will not be bothered by a sweaty back. In addition, you will be on time, because traffic jams have no influence. Full trains, buses and trams are also a thing of the past. In short, you are the boss. With an eBike as a means of transport, you will arrive on time and worry-free, ready to take on any challenge at your destination.

The cost of an electric bike is very low compared to a car or public transport. With an EZWLZ bike you can choose from 2 battery sizes. The smaller battery offers 50km of support and charges you for 6 cents. This means that the cost of driving is about one tenth of a cent per km.

Yes, you read this correctly, that is € 0.001 per km or otherwise calculated € 1,- per 1000 km. Compared to car costs (fuel
only) and public transport, this is at least 200 times cheaper.

What are the advantages and disadvantages of the motor position on the electric bike?

The EZWLZ commuter models are equipped with a powerful, reliable rear wheel motor from Yamaha.

Engine type	Benefits	Cons
Front wheel	Cheap to buy Simple technique Low maintenance costs Suitable for flat terrain and city use Can sometimes be built into existing bikes	Less natural support Less grip on wet roads (towing front wheel) Heavier rear due to luggage carrier battery Less suitable for hills and strong headwinds
Bottom bracket	Natural and powerful support Good weight distribution (stable and safe) Good for hills, longer rides and trekking Efficient use of energy, often longer range	Much more expensive to buy Higher maintenance costs (chain/sprockets wear out faster) More complex technology, repairs often more expensive Sometimes more engine noise Significantly heavier motor and battery
Rear wheel	Strong and direct pushing ride feel Often quiet and low-maintenance Good traction when accelerating Hybrid driving, with and without assistance Without turning on the engine, the bike rides like a regular bike, just as smoothly. Suitable for sporty city bikes and commuters Cheaper than mid-drive motor Much lighter than mid-engine	Removing the wheel more difficult in the event of a flat tire

The weight depends mainly on the location of the engine. In the table below you can see that the front and rear engine are the
lightest. The mid-engine is clearly heavier. So think carefully about what you want to use the bike for when choosing.

The EZWLZ commuter models are light and weigh around 22kg.

Engine type	Avg. Weight eBike	Engine weight	Battery position	Driving feel	Notes
Front wheel motor	20–28 kg	2.5–3.5 kg	Often behind	Pulling	Cheap, simple, entry-level
Mid-drive motor	25–35 kg	4-10 kg	Central	Natural, stable	Good balance, duration
Rear motor	20–30 kg	3–4 kg	Back or center	Pushing	More power, even smooth riding without assistance

Service & Inspection

Common question related to servicing your eBike

Servicing our e-bikes is a breeze at your local bike shop, thanks to widely available components in the market.

If you encounter issues with the motor, battery, display, sensor, light, or controller, reach out to us at support@ezwlz.com. We'll assist you in diagnosing the problem and promptly dispatch the necessary replacement parts, complete with a video installation guide.

Opt for a reliable local bike shop for the installation, and we'll cover the cost during the warranty period.

While the Forenz is designed for low maintenance and doesn't demand special attention, following our suggestions below can certainly contribute to keeping your e-bike in optimal condition.

Inspection: Regular inspections help identify potential mechanical issues. We recommend performing the following checks routinely:
Verify the functionality of your brakes.
Ensure the proper functionality of your lights.
Check tire pressure.

Additionally, after an intense ride, such as on muddy roads, in heavy rain, or covering long distances, consider the following:

Cleaning: Regular cleaning enhances your bike's appearance and extends its lifespan, especially following challenging rides. Avoid using a high-pressure water jet to prevent potential damage to the bike's bearings and electronic components.
Lubrication: Periodically lubricate the chains and shifter for smooth operation.

Payment & Shipment

Common questions related to shipping, returns & exchanges

Accessory

Spare Parts and accessories

General Troubleshooting

Troubleshooting Cause and Corrective Actions

Cause

Low tire pressure
Improper brake adjustment
Inadequate charge or a faulty charger
Damaged or exposed battery. Frequent braking, starting, and overloading

Corrective Action

Inflate the tire with the recommended pressure (mentioned on the sidewall of the tyre)
Check for proper brake adjustment
Charge if the battery is adequately charged or replace the charger
Replace the battery
Practice gentle riding

Didn't find your answer?

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FAQ

General

Choosing EZWLZ

Does Motor Position matter?

What are the weights of electric bikes?

Service & Inspection

Common question related to servicing your eBike

Payment & Shipment

Common questions related to shipping, returns & exchanges

Accessory

Spare Parts and accessories

General Troubleshooting

Troubleshooting Cause and Corrective Actions

Didn't find your answer?

Availability

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FAQ

General

Choosing EZWLZ

Does Motor Position matter?

What are the weights of electric bikes?

Service & Inspection

Common question related to servicing your eBike

Payment & Shipment

Common questions related to shipping, returns & exchanges

Accessory

Spare Parts and accessories

General Troubleshooting

Troubleshooting Cause and Corrective Actions

Didn't find your answer?